Website operator
This website, felvo.shop (the "Site"), is operated under the trade name FELVO.
Contact
Business activity
FELVO is an online retailer of premium pet wellness products, serving customers in the United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman. Transactions on this Site are conducted in accordance with the laws of the United Arab Emirates, including the UAE framework for trading by modern technological means (Federal Decree-Law No. 14 of 2023).
Intellectual property
The FELVO name, wordmark, logo, and all content on this Site — including text, images, video, graphics and design — are owned by or licensed to the Site operator and are protected under applicable intellectual property laws. No content may be reproduced, distributed or used commercially without prior written consent. Third-party product names or manufacturer marks referenced on product pages remain the property of their respective owners and are credited where applicable.
Content and availability
We take care to keep the information on this Site accurate and up to date, but we do not guarantee that all content is free of errors. Product descriptions, pricing and availability may change without notice; confirmed orders are handled in accordance with our Terms of Service. We may modify, suspend or discontinue any part of the Site at any time.
External links
The Site may contain links to third-party websites. We have no control over, and accept no responsibility for, the content or practices of any third-party site.
Consumer complaints
We aim to resolve any issue directly — contact us first at . Consumers in the UAE may also contact the Ministry of Economy's consumer protection channels (consumer hotline 8001222) if a dispute cannot be resolved amicably.
Governing law
This legal notice and the use of this Site are governed by the laws of the United Arab Emirates. Place of jurisdiction: Dubai, UAE, as set out in our Terms of Service.