Where we ship
We ship across the GCC: the United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman.
Shipping rates
| Order value | Standard shipping |
|---|---|
| Under AED 500 | AED 35 |
| Over AED 500 | Free |
Rates are shown at checkout in UAE Dirhams (AED).
Processing and delivery times
Orders are processed and dispatched within 1–3 business days. Estimated delivery after dispatch:
These timelines are estimates, not guarantees — carrier delays, customs processing, public holidays and peak seasons can extend them. The estimate shown at checkout applies to your order.
Tracking
Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to follow your delivery. Tracking may take 2–3 days to show its first update after dispatch.
Customs, duties and taxes
Orders delivered outside the UAE may be subject to import duties, taxes or customs fees levied by the destination country. These charges, where applicable, are the recipient's responsibility and are not included in our prices or shipping fees.
Address accuracy and failed deliveries
Please make sure your delivery address and phone number are complete and correct at checkout — the carrier may call to arrange delivery. If an address needs correcting, contact us at as soon as possible; we cannot change an address once the order has been dispatched. Orders returned to us because of an incorrect address or repeated failed delivery attempts may be refunded minus the shipping cost.
Delayed or lost shipments
If your tracking has not updated for more than 10 business days, or your order has not arrived within the estimated window, contact us at with your order number and we will investigate with the carrier and put it right — with a replacement or a refund if the shipment is confirmed lost.
Questions