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We are a UAE-based team and we are always happy to hear from you, whether it is a question about a product, an order, a return, or simply your pet.

Email
support@felvo.shop

Phone and WhatsApp
+971 58 543 2556
Message us on WhatsApp for the quickest reply.

Business address
FELVO
DAMAC Hills 2
Dubai, United Arab Emirates

Support hours
Sunday to Thursday, 9:00 to 18:00 Gulf Standard Time. We reply to most messages within one business day.

Orders and returns
For help with an existing order, please include your order number so we can find it quickly. Return and refund details are set out in our Refund policy, and delivery timelines are in our Shipping policy.